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One-day training
that will help you understand agressive, counterproductive behavior
and teach you how to be a more effective group leader or team member.

As a leader of people (or a member of a team effort), it becomes necessary from time to time to defuse the sort of conflict which tends to misdirect and weaken organizational achievement and vitality. Neither ignoring disagreements nor "agreeing to disagree" sets the proper stage for united group action (maximum focus of group resources).

Conflicts may occur between team or organizational members as a result of real or imagined intentions and events. It takes capable leadership to identify conflict and neutralize it before it becomes destructive. In this workshop you will be given practical and useful steps to identify, reduce and resolve the various types of team and organizational conflicts. Participants will learn how to maximize group efforts, understand team-building activities, and make group projects a positive experience for all.

    Some of the skills and insights
    you'll gain...

  • 4 basic ways to resolve conflicts
  • 11 steps to reach a concensus
  • 8 techniques to avoid conflicts
  • 6 strategies to reduce conflict
  • 8 ways to give positive feedback

    What you'll learn...

  • Conflict between people is inevitable.
  • The three types of conflict.
  • How to recognize the difficult people.
  • How to work effectively with people.
  • How to create Positive Conflict!

3 Immediate Benefits for your organization

  1. Positive conflict produces change.
    Conflict is often symptomatic of deeper organizational issue. As such it is often the first step for changing outdated procedures, revising rules and regulations, and sparking innovation and creativity.
  2. Positive conflict leads to unity.
    Addressing (not supressing) conflict opens the lines of communiction, gets people talking to each other (instead of about each other) and makes people feel like they are part of a team that cares.
  3. Positive conflict promotes compromise.
    People can learn how to work harmoniously, come up with creative solutions to problems and reach outcomes that benefit everyone involved.

Is this seminar for YOU? Take this quiz...

 Are you sometimes called to referee conflicts between collgeagues?
 Have you recently experienced a sensitive discussion gone wrong?
 Do you know or work with difficult people (people with a a ("short fuse")?
 Are you part of a team or an important group project (whose success may depend on a cooperative spirit)?

If you answered YES to any question this seminar is for you!

About the Presenter:

George Jefferson, author of How To Work with People: Basic Training for Student Leaders, has more than 15 years of direct leadership development experience.

His experience includes Associate Director of Student Life and Coordinator of Student Leadership Development Programs at Montgomery College; Public Affairs Director and Assistant to the President of an International Fraternity; Principal of an Advertising Agency, member of a University Board of Trustees and active participant in numerous business ventures and non-profit organizations.

An active workshop and conference presenter, lecturer, and consultant on leadership issues, Mr. Jefferson currently serves as Executive Director for The Leadership Academy, Gaithersburg, Maryland. more...

Use as a "team retreat"...

Recommended for today's team-driven organizations


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  Training Manual  

Basic Training For Leaders Training Manual

This is a hands-on, easy-to-read user's guide to mastering the skills of leadership. Ideal for workshop or independent study.

Covering such topics as:

  • Planning/Goal Setting
  • Meeting Management
  • Chairing a Committee
  • Team Building
  • The Art of Delegation
  • Preparing/Giving a Speech
  • Decision-Making Skills
  • Conflict Management
  • 125 pages.


      The Customer Service Institute  

    World Class Customer Service
    How To Defuse Anger
    How To Win Over The Phone
    The Art Of Delegation

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