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Turn Those Inevitable Conflicts To Your Advantage

As a leader it becomes necessary from time to time to defuse the sort of conflict, which tends to misdirect and weaken organizational achievement and vitality. Neither ignoring disagreements nor "agreeing to disagree" sets the proper stage for united group action.

Maybe it's member of a team working on a project, or a difficult supervisor who is treating you unfairly, perhaps a co-worker harassing you, or a frustrating relation, difficult people surround us.

Conflicts may occur between members as a result of an incident outside of the group. It takes capable leadership to identify destructive conflict and neutralize it before it gets out of hand. Being able to analyze and manage conflict is an essential skill for leaders.

As troublesome as conflict may be to confront from time to time, it must be resolved. Most group problems result not from conflict itself, but from the way it's handled.

Focusing on true-life situations, This workshop will help you develop a better understanding and awareness of difficult people as well as strategies to change what can be changed and deal effectively with what cannot. You'll gain skills that will help you improve: Verbal communication skills, Handling conflicts by learning to give constructive criticism, Communicating issues and not attacking personalities, reading body language, Building rapport with others, Coping skills and stress management techniques.
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  Training Manual  

Basic Training For Leaders Training Manual

This is a hands-on, easy-to-read user's guide to mastering the skills of leadership. Ideal for workshop or independent study.

Covering such topics as:

  • Planning/Goal Setting
  • Meeting Management
  • Chairing a Committee
  • Team Building
  • The Art of Delegation
  • Preparing/Giving a Speech
  • Decision-Making Skills
  • Conflict Management
  • 125 pages.

      The Customer Service Institute  

    World Class Customer Service
    How To Defuse Anger
    How To Win Over The Phone
    The Art Of Delegation

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