Workshops and Presentations
HOW TO WORK WITH DIFFICULT PEOPLE!
Turn Those Inevitable Conflicts To Your Advantage
As a leader it becomes necessary from time to time to defuse the sort of conflict, which tends
to misdirect and weaken organizational achievement and vitality. Neither ignoring disagreements
nor "agreeing to disagree" sets the proper stage for united group action.
Maybe it's member of a team working on a project, or a difficult supervisor who is treating you unfairly, perhaps a co-worker
harassing you, or a frustrating relation, difficult people surround us.
Conflicts may occur between members as a result of an incident outside of the group.
It takes capable leadership to identify destructive conflict and neutralize it before it
gets out of hand. Being able to analyze and manage conflict is an essential skill for leaders.
As troublesome as conflict may be to confront from time to time, it must be resolved.
Most group problems result not from conflict itself, but from the way it's handled.
Focusing on true-life situations, This workshop will help you develop a better understanding and
awareness of difficult people as well as strategies to change what can be changed and deal
effectively with what cannot. You'll gain skills that will help you improve:
Verbal communication skills, Handling conflicts by learning to give constructive criticism,
Communicating issues and not attacking personalities, reading body language, Building rapport
with others, Coping skills and stress management techniques.
More about this workshop.
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