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Training Goals
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Goals of The Leadership Academy include:
  • To develop group leader & member skills.

  • To develop increased competence in leadership.

  • To develop increased competence in administrative and organizational techniques.

  • To develop increased competence in decision making.

  • To develop increased competence in group process.

  • To develop increased competence in inter- and intra-personal communication; and related social skills. To develop critical thinking skills and encourage greater inquiry toward learning and fact finding.

  • To develop one's capacity for critical decision making and assessment of needs and resources.

  • To enhance one's success-oriented behavior toward realizing maximum potential.

  • To enhance one's capability for value, goal, attitude, intra-personal relations and social consciousness decision-making.

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  Training Manual  

Basic Training For Leaders Training Manual

This is a hands-on, easy-to-read user's guide to mastering the skills of leadership. Ideal for workshop or independent study.

Covering such topics as:

  • Planning/Goal Setting
  • Meeting Management
  • Chairing a Committee
  • Team Building
  • The Art of Delegation
  • Preparing/Giving a Speech
  • Decision-Making Skills
  • Conflict Management
  • 125 pages.

      The Customer Service Institute  

    World Class Customer Service
    How To Defuse Anger
    How To Win Over The Phone
    The Art Of Delegation

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