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How To Work With Difficult People
Time Management For The Rest Of Us
Dare To Be Great - 21 Ways To Bring Out The Best In You! NEW!
How To Plan And Achieve Incredible Goals
The 30 Indispensable Qualities Of Leaders
How To Conduct Meetings That Get Results
How To Prepare and Deliver Presentations With Impact
How To Recruit, Retain, and Motivate Group Members
How To Get The Job You Really Want NEW!
The Weekend Leadership Academy (Fri-Sun)

Customer Service Institute

How To Create World Class Customer Service
How To Defuse Anger (And Calm People Down)
How To Win On The Phone
The Art Of Delegation: What Every Supervisor Should Know

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  Training Manual  

Basic Training For Leaders Training Manual

This is a hands-on, easy-to-read user's guide to mastering the skills of leadership. Ideal for workshop or independent study.

Covering such topics as:

  • Planning/Goal Setting
  • Meeting Management
  • Chairing a Committee
  • Team Building
  • The Art of Delegation
  • Preparing/Giving a Speech
  • Decision-Making Skills
  • Conflict Management
  • 125 pages.


      The Customer Service Institute  

    World Class Customer Service
    How To Defuse Anger
    How To Win Over The Phone
    The Art Of Delegation

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