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Our Promise
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We promise to bring our ‘A’ game to each assignment, to treat each customer with respect, and endeavor to make a positive difference in the lives of everyone we touch. We promise to be responsive to customer concerns and accommodate all reasonable requests without fanfare.

You can count on us to deliver no nonsense, attention-getting, interactive development experiences for those of all ages and backgrounds. Our stated aim is to provide motivational counseling, coaching and action items that can be applied immediately. Toward that end, we offer tools and techniques aimed at improving both organizational processes and results.

The prime objective of all Leadership Academy programs is to instill in participants the value of leadership development and consequently the value of acquiring (or enhancing) those skills necessary for organizational or group success. A second objective is to provide experiences that bring participants to a level of development appropriate to the challenges they face.

CUSTOM SOLUTIONS can be designed to address issues of particular concern to your organization. Click here to share your vision, thoughts or concerns.

  Training Manual  

Basic Training For Leaders Training Manual

This is a hands-on, easy-to-read user's guide to mastering the skills of leadership. Ideal for workshop or independent study.

Covering such topics as:

  • Planning/Goal Setting
  • Meeting Management
  • Chairing a Committee
  • Team Building
  • The Art of Delegation
  • Preparing/Giving a Speech
  • Decision-Making Skills
  • Conflict Management
  • 125 pages.


      The Customer Service Institute  

    World Class Customer Service
    How To Defuse Anger
    How To Win Over The Phone
    The Art Of Delegation

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