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Our Mission
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Our goal is for every customer and client to receive world-class training that makes a visible difference in their capacity to perform the task at hand.  We consider it improper conduct to fail to deliver. 

We will respond to every challenge with enthusiasm, professionalism, and an unwaverable commitment to results. We will go the extra mile as a matter of routine, in order to consistently meet this goal.

The Leadership Academy is committed to providing experiences that are high quality learning laboratories. Workshop facilitators are carefully selected as among the top practitioners in the field, many of whom have published books and articles. Our gender and culturally diverse facilitators, among the best in what they do, are constantly scanning the human resource development fields in order to remain on the cutting edge in delivering the latest knowledge in a wide range of industries. We take pride in meeting the sometimes demanding requirements of our Corporate, Government and Community Service clients throughout the United States. We allow for a broad and innovative learning/practicing experience in all our training designs.

CUSTOM SOLUTIONS can be designed to address issues of particular concern to your organization. Click here to share your vision, thoughts or concerns.

  Training Manual  

Basic Training For Leaders Training Manual

This is a hands-on, easy-to-read user's guide to mastering the skills of leadership. Ideal for workshop or independent study.

Covering such topics as:

  • Planning/Goal Setting
  • Meeting Management
  • Chairing a Committee
  • Team Building
  • The Art of Delegation
  • Preparing/Giving a Speech
  • Decision-Making Skills
  • Conflict Management
  • 125 pages.


      The Customer Service Institute  

    World Class Customer Service
    How To Defuse Anger
    How To Win Over The Phone
    The Art Of Delegation

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