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3 Easy Steps To Order

STEP 1 Choosing What To Order

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What Attendees are Saying:
"Riveting..." "I learned so much In so little time!..." "You not only presented the material, you became the material.." "Obvious Vast Knowledge of the subject matter..." "Valuable Information.." "Good examples & Good Advice.." " Presented concepts in new & Interesting Ways.." (from actual evaluation forms)

Order Training Manual(s)

This is a hands-on, easy-to-read user's guide to mastering the skills of leadership. Ideal for workshop or independent study.

Covering such topics as:

  • Planning/Goal Setting
  • Meeting Management
  • Chairing a Committee
  • Team Building
  • The Art of Delegation
  • Preparing/Giving a Speech
  • Decison-Making Skills
  • Conflict Management

  • 125 pages.

      Training Manual  

    Basic Training For Leaders Training Manual

    This is a hands-on, easy-to-read user's guide to mastering the skills of leadership. Ideal for workshop or independent study.

    Covering such topics as:

  • Planning/Goal Setting
  • Meeting Management
  • Chairing a Committee
  • Team Building
  • The Art of Delegation
  • Preparing/Giving a Speech
  • Decision-Making Skills
  • Conflict Management
  • 125 pages.


      The Customer Service Institute  

    World Class Customer Service
    How To Defuse Anger
    How To Win Over The Phone
    The Art Of Delegation

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