World Class Customer Service
Do You Have Employees That Deal With Customers?
Do You Need to Improve the level/quality of Customer Service they provide?
Many times we read or hear about the importance of serving customers well,
but poor service is still all too common. Why is this?
It is vital that everyone understands the connection between exceptional customer service and organizational
performance. All too frequently customers are treated as ‘disposable’ and their concerns given little real attention.
Many times managers are not even made aware of these issues or their prevalence. Other times, front line staff are
insensitive to the concerns of customers (especially when it’s "not their job!"), until it becomes a serious problem.
Customer service is not simply about how you handle a customer transaction.
It’s about building a relationship with the people who are an essential part of everything you do.
"World-class" customer service is a commitment to striving to provide "Wow" service.
How To Deliver "World-Class" Customer Service is a 2-3 hour discussion of "best practices", including case
studies, role play, and extended Q & A. Participants will be encouraged to present challenges and issues they
confront and explore various options available for resolution.
How To Deliver "World-Class" Customer Service, all materials
included, is priced at $2195. Travel, and lodging (if necessary)
HOW TO DELIVER WORLD CLASS CUSTOMER SERVICE
This highly interactive program using lots of role-play exercises is jam-packed with practical tips and effective
situational responses that can be used right away. So, why wait another day? This event includes the following:
A Test for Team Leaders (How do you motivate others?)
17 Essential Qualities of ‘World-Class’ Team Members
Critical Habits of a ‘World-Class’ Customer Service Team
10 Deadly Sins of Customer Service
What To Do When Things Go Wrong
14 Tips for Calming Upset Customers
The Top 10 Common Mistakes Employees Make
13 Tips to Avoid (or Reduce) Conflicts
What Behavior Fuels Anger/What Behavior Defuses Anger
15 Mistakes Frontline Staff Make in Talking To Customers
Nonverbal Signals That Disrupt/Block Effective Communication & the Resolution of Problems
Nine Ways To Thank Customers
- AND MUCH MORE….!
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can be designed to address issues of particular concern to your organization.
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